Content Overview
File Details
| Fact Name | Description |
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| Purpose | The BBB Complaint Form is designed to allow consumers to report issues with businesses and seek resolution. |
| Accessibility | The form is available online, making it easy for consumers to file complaints from anywhere. |
| Information Required | Consumers must provide details such as their contact information, the business's name, and a description of the complaint. |
| State-Specific Forms | Some states may have specific forms that adhere to local regulations, ensuring compliance with state laws. |
| Governing Laws | In states with specific forms, laws such as consumer protection statutes govern the complaint process. |
| Response Time | Businesses typically have a set timeframe to respond to complaints submitted through the BBB. |
| Confidentiality | While complaints are made public, personal information is kept confidential to protect the consumer's identity. |
| Resolution Process | The BBB facilitates communication between the consumer and the business to help reach a resolution. |
Sample - Bbb Complaint Form
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COMPLAINT FORM |
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Better Business Bureau serving Alaska, Oregon & Western Washington |
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Your privacy is important to us. Our privacy policy can be found at www.bbb.org or by contacting us. |
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With Trust |
Your Better Business Bureau recommends filing your complaint online at www.bbb.org. |
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IMPORTANT: COMPLETE ALL FOUR SECTIONS |
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COMPANY NAME |
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CONSUMER NAME |
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COMPANY ADDRESS, CITY, STATE, ZIP |
CONSUMER ADDRESS, CITY, STATE, ZIP |
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COMPANY EMAIL |
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CONSUMER EMAIL |
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COMPANY PHONE # |
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CONSUMER HOME PHONE # |
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CONSUMER WORK PHONE # |
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2 |
DATE PROBLEM OCCURRED |
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DATE(S) YOU COMPLAINED TO |
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TO WHOM: |
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CO. |
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PRODUCT/SERVICE |
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BRAND NAME |
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MODEL NAME OR NO. |
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ORDER, CONTRACT, ACCOUNT # (if applicable) |
IF ADVERTISING INVOLVED, WHERE/WHEN |
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AMOUNT INVOLVED |
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NAME OF SALESPERSON |
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$: |
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3 |
WHAT IS YOUR COMPLAINT? If you have any relevant documents such as contracts, receipts, or cancelled checks, please include a copy. |
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WHAT IS THE EXACT ADJUSTMENT YOU ARE REQUESTING FROM THE COMPANY? |
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TO THE CUSTOMER: MAIL THIS |
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COMPLETED AND SIGNED FORM |
CUSTOMER SIGNATURE |
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BACK TO YOUR BBB. YOUR |
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SIGNATURE GIVES BBB |
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PERMISSION TO RELEASE THIS |
DATE |
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INFORMATION TO REGULATORY |
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AUTHORITIES AS NECESSARY. |
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P.O.Box 1000 DuPont, WA 98327
Alaska:
The text of your complaint will be publicly posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language.
Common mistakes
When filling out the BBB Complaint form, many individuals unknowingly make mistakes that can hinder the effectiveness of their complaint. One common error is providing insufficient details about the issue. A vague description can leave the reader unclear about the specific problems faced. To ensure that your complaint is taken seriously, include relevant facts and circumstances surrounding the incident.
Another frequent mistake is failing to include all necessary documentation. Supporting documents, such as receipts, emails, or photographs, can significantly strengthen your case. Without these, your complaint may lack the evidence needed to support your claims, making it less likely for the BBB to take action.
Some people also overlook the importance of using a professional tone. Complaints written in an overly emotional or aggressive manner can detract from the message. It’s essential to remain calm and focused, presenting your case clearly and respectfully. This approach not only reflects well on you but also increases the chances of a positive response.
Additionally, many individuals neglect to check for spelling and grammatical errors. A well-written complaint conveys professionalism and seriousness. Errors can distract from the content of your complaint and may lead to misunderstandings about your situation.
Another common mistake is failing to follow the BBB’s specific guidelines for submitting a complaint. Each organization may have its own requirements regarding format, length, and the types of complaints they accept. Ignoring these guidelines can result in your complaint being dismissed or not properly processed.
People often forget to provide their contact information accurately. If the BBB cannot reach you for clarification or updates, your complaint may stall. Always double-check that your phone number and email address are correct and up to date.
Moreover, some individuals rush through the process, not taking the time to review their submission before hitting send. This haste can lead to incomplete information or errors that could be easily avoided. Taking a moment to review your complaint can make a significant difference in its effectiveness.
Lastly, failing to follow up can be a missed opportunity. After submitting your complaint, it’s important to keep track of its status. If you don’t hear back within a reasonable timeframe, consider reaching out to the BBB for updates. This proactive approach shows your commitment to resolving the issue and can help ensure that your complaint is addressed.
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